State Farm® Insurance Agent Zach Bay
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bailee Pultz
August 12, 2026
5
out of
5
rating by Bailee Pultz
"Jacob was fantastic from start to finish, wasn't pushy at all and genuinely seemed to care about what I was looking for. Best price I had found as well. The entire process was seamless and felt like I was talking to a family friend."
We responded:
"Hey Bailee! Thank you for the fantastic review! We’re glad Jacob made finding the right auto insurance coverage simple, comfortable and pressure-free. Our team at Zach Bay State Farm in Redding genuinely cares about understanding each customer’s needs and providing personal service at a competitive price. We appreciate you trusting us with your vehicle insurance and are happy to welcome you to our agency family! If you ever need help with Life Insurance, disability insurance, or financial services, let us know!"
Marsha Barnum Robinson
August 9, 2026
5
out of
5
rating by Marsha Barnum Robinson
"There was no hard selling and he didn't take all day on the phone very pleasant."
We responded:
"Thank you for the review! We’re glad our team made finding auto insurance at a price that worked for you quick, pleasant and pressure-free. At Zach Bay State Farm in Redding, we value our customers’ time and bring that same straightforward, personal approach to homeowners, renters, life and small business insurance. We appreciate you choosing our local agency and look forward to being here whenever you need us!"
C&T Russell
August 6, 2026
5
out of
5
rating by C&T Russell
"Jacob was so friendly and knowledgeable and honest! So glad we are finally moving on from the “you’re in good hands” company after many years of increasing rates and poor service. Honestly felt like taking to a friend or family member with Jacob. Thanks again for taking care of me and my family."
We responded:
"Thank you so much for the wonderful review! We’re glad Jacob made the process of switching your auto insurance easy and took the time to answer your questions honestly and thoroughly. We want every customer at Zach Bay State Farm in Redding to feel like they’re talking with someone who genuinely cares about them and their family. We truly appreciate you choosing our local team and trusting us with your family’s insurance needs!"
Flora Norman
August 4, 2026
5
out of
5
rating by Flora Norman
"They met my need. Very helpful. Dropped Inc in 1/2 and told me it willbe going down more in 3 month's.took the time to explain what I was concerned about."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Alejandra Gonzalez
July 30, 2026
5
out of
5
rating by Alejandra Gonzalez
"Jacob was extremely helpful and kind. He explained everything thoroughly and answered all my questions."
We responded:
"Thank you for the wonderful review! We’re glad Jacob took the time to thoroughly explain your insurance options and answer all your questions. Providing kind, knowledgeable service is important to our entire team at Zach Bay State Farm here in Redding. We appreciate you trusting us with your insurance needs!"
Joel S-M
July 27, 2026
5
out of
5
rating by Joel S-M
"Zach sold me a homeowner’s policy a number of years ago that has adequately covered the extensive repairs to my home due to severe water damage.
The massive rebuild-and-replace project involved a comprehensive and professional approach by their claims specialist. To date, there have been no snags and everything, from minor details to specific payments, has been dealt with very promptly."
We responded:
"Joel, thank you for trusting me and my agency, Zach Bay State Farm, with your homeowners insurance and for sharing your experience. I’m glad your State Farm policy was there when you needed it and that the claims team handled your extensive water-damage repairs, replacement costs, and payments promptly and professionally.
Helping homeowners throughout Redding and the surrounding North State understand their coverage and navigate a major home insurance claim is one of the most important parts of what we do. We sincerely appreciate your confidence in our local State Farm agency and look forward to continuing to serve you."
Chan Lee
June 10, 2026
5
out of
5
rating by Chan Lee
"Finding a person who transparently provides all the information you need is rare these days especially in the Insurance industry. Jacob specifically was super helpful and I would highly recommend him for anyone in the market for car insurance."
We responded:
"Thank you for the kind review! We’re thrilled to hear that Zach Bay State Farm Agency provided the transparency you were looking for—especially when it comes to choosing the right car insurance.
We’re also glad Jacob was super helpful and made the process easy to understand. If you need anything now or in the future, we’re here for you. We truly appreciate your recommendation!"
Miriah Brewster
June 10, 2026
5
out of
5
rating by Miriah Brewster
"Great insurance team, always available to answer any questions or make changes to policy! Overall very helpful!"
We responded:
"Miriah, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Scott Rice
May 4, 2026
5
out of
5
rating by Scott Rice
"Always helpful and professional. The staff are personable and go above and beyond in customer service, which is not the case other places. I just insured another vehicle and it was very simple, and easy."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Denise Kohle
April 17, 2026
5
out of
5
rating by Denise Kohle
"I had been with Allstate since 1986 but their rates got to high for me. I started calling local agents and got ahold of Jacob who provided good old fashioned service which is rare these days. They were a few dollars above another quote I received but I liked the excellent customer service and that it's a local business. I highly recommend State Far m for your insurance needs."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Zach Bay’s Team. "
Holly Morris
April 10, 2026
5
out of
5
rating by Holly Morris
"These folks are super helpful, no matter who I speak to. I have been able to add vehicles quickly, optimize our insurance coverage over the phone and had them reach out to me directly to look for ways to bring my insurance bill down. Each person has been helpful and kind. I would definitely recommend Zach Bay insurance for any insurance needs."
We responded:
"Holly, thank you for your wonderful review of State Farm Agent Zach Bay’s Team!"
Abbey Stanley
February 25, 2026
5
out of
5
rating by Abbey Stanley
"We switched to State farm when we bought our first home in 2020. They've been there through roof repairs, car repairs and helped us through life insurance policies. I couldn't recommend them enough."
We responded:
"Thanks for the 5 stars Abbey! We are very thankful for your continued business. "
Verna Segers
January 8, 2026
5
out of
5
rating by Verna Segers
"Is a delight to have there help, moving hear from another state,made it very pleasant ,answered my questions & concerns. Thank you,"
Boyd Beghtol
January 5, 2026
5
out of
5
rating by Boyd Beghtol
"Jacob was amazing!! He did everything like I asked ,and I would highly recommend him to anyone."
Steven Zager
December 19, 2025
5
out of
5
rating by Steven Zager
"I feel very well taken care of and want to shout out Alex and Vanessa and Lindsay for their exceptional service. I love State Farm!"
Sheri J Griggs
December 11, 2025
5
out of
5
rating by Sheri J Griggs
"Jacob was very professional and explained everything in detail and was very pleasant to talk to. He explained everything in great detail and I would refer anybody to to get State Farm auto insurance from Jacob."
We responded:
"Thank you for the wonderful review, Sheri! We are so glad that Jacob was able to help you with your auto insurance. We appreciate your business!"
Jessica French
December 11, 2025
5
out of
5
rating by Jessica French
"Excellent service and great price!"
We responded:
"We appreciate your review, Jessica! Thank you for the positive feedback."
Kelvin Johnson
November 23, 2025
5
out of
5
rating by Kelvin Johnson
"Jacob awesome worker made sure everything done right truly live saver"
We responded:
"Thank you for your 5-star review! Jacob is one of the best and we are so lucky to have him on the team."
Makayla Coleman
November 10, 2025
5
out of
5
rating by Makayla Coleman
"Oh my gosh, I know I have posted a review before but this company is absolutely amazing, I am the worst customer ever lol I always have questions always switching things up, but any and every time I need something I send a text and get a response in minutes, they are always polite efficient and help me understand today I spoke with Lindsay she is an absolute delight🩷 I’m thankful for them and I can not express how much I appreciate them dealing with me lol I’d give them ten stars if I could"
We responded:
"Thank you for taking the time to share your thoughts, Makayla! We’re glad to know you’re satisfied with the service at our office. "
Jack Mann
November 6, 2025
5
out of
5
rating by Jack Mann
"Having to deal with insurance stuff is never fun for anyone, but Jacob made the experience as painless as possible.
He was extremely courteous amd professional while still being a human being. Did not try to push and over reach. He handled what I needed and made the experience easy and painlrss.
Thanks again Jacob, 10/10."
We responded:
"We appreciate your review, Jack! We are so lucky to have someone like Jacob on our team!"
Jake Krumenacker
October 25, 2025
5
out of
5
rating by Jake Krumenacker
"Jacob is awesome. Saved me a ton of money on my car insurance."
We responded:
"Thank you for the positive feedback, Jake! We are glad to hear that Jacob was able to save you money on your car insurance. "
Rachel Anderson
October 23, 2025
5
out of
5
rating by Rachel Anderson
"Awesome customer service. Jacob helped me find lots of savings for my insurance. I recommend it 10 out of 10!"
We responded:
"Thank you for your 5-star review, Rachel! We are happy to hear that Jacob was able to help you save on your insurance."
Brian Catron II
October 8, 2025
5
out of
5
rating by Brian Catron II
"Fast, easy and friendly."
We responded:
"Thank you for the kind review, Brian!"
Cindi Joy Staller
October 8, 2025
5
out of
5
rating by Cindi Joy Staller
"Very friendly team! I called to transfer my insurance to California after moving and they have been prompt and kind the whole time."
We responded:
"Thank you for taking the time to share your thoughts! We appreciate your business. "
Ken Turmet
October 7, 2025
5
out of
5
rating by Ken Turmet
"Vanessa is fantastic!"
We responded:
"We appreciate your review! Vanessa is truly wonderful. "