Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

BrookLynn Stauffer

August 28, 2023

5  out of  5 rating by BrookLynn Stauffer
"lindsay from statefarm has been SO nice and incredible , and statefarm has always been there for me even when i was going through hard times and late on payments. they’re super patient and understanding!"

lea Anderson

August 25, 2023

5  out of  5 rating by lea Anderson
"Jennifer helped me out greatly with getting my documents corrected and sent back to me in a timely manner. These agents are great at responding back and answering any questions you may have, i’ve always been pleased with their services."

Dave Witbeck

August 8, 2023

5  out of  5 rating by Dave Witbeck
"We are new to the area and Jacob was an extremely warm and helpful agent! He was quick to the punch with ideas, answers, and quotes, and interested in my family's needs and even our story! We are looking for a new vehicle so I'm calling in quite a bit looking for quotes and all of the staff has been so friendly, knowledgable, and quick with answers. I called in yesterday and Zach Bay happened to answer the phone and was a true professional. He worked with me to get a quote and even come up with a few ideas on how to save a bit more on our insurance. I am new to State Farm as a customer but so far, my experience has been an 11 out of 10!"

Anna Skaggs

July 19, 2023

5  out of  5 rating by Anna Skaggs
"I always get prompt responses to my questions or needs! Zach even came out to my house in Chico once."

The Glass Store

July 12, 2023

5  out of  5 rating by The Glass Store
"We needed a Commercial Policy. Zach and his team were able to deliver and even saved us money as well! The level of service & professionalism is outstanding! Highly recommend them."

Matthew Gregg

May 23, 2023

5  out of  5 rating by Matthew Gregg
"Just switched over from Farmer's. Jesse was incredibly friendly and helpful!"

Jack Hathaway

March 22, 2023

5  out of  5 rating by Jack Hathaway
"Zach Bay and his team are the best! Always get us what we need when we need it - super helpful and very nice. Even famous - if you haven’t seen the State Farm commercial with Zach you’re missing out. We definitely recommend Zach for any and all of your insurance needs. Go sign up!"

Chase Lumbert

March 2, 2023

5  out of  5 rating by Chase Lumbert
"When I was shopping for new quotes because my previous insurance decided to raise my premiums 36% without explanation. I did the traditional google search to compare rates locally. Assembled a few packages and had some companies reach out regarding my inquiry. Not only was State Farm, the cheapest, most competitive, and fasted to respond. Zach was exceptionally well versed, uber friendly, and could answer all of my random questions. So it was a no brainer to make the switch to them. However, when I later had to make a claim because my car was totaled in a hit and run while I was sleeping and parked. Jennifer and the Claims center were on it. Jennifer made certain that all the departments were speaking with each other and delivering a timely and polite result. The claims center was professional courteous, and generous in the appraisal of my totaled vehicle. No one wins in the instance of an accident, but Jennifer, claims, and Zach left me feeling like a winner in an otherwise dark scenario. Big thanks to Jennifer for making claims calls when I lacked the energy to do so. I also had a death within my family at around the same time, and without sharing the gravity of my situation. She worked diligently to make sure everything went smoothly. Thank you again ya'll, and I'm very glad to be your customer."

Shannon Cramer

March 1, 2023

5  out of  5 rating by Shannon Cramer
"Jesse did a great job helping us out yesterday! Very knowledgeable and efficient."
Profile photo of Pepper Rae

Pepper Rae

February 22, 2023

5  out of  5 rating by Pepper Rae
"I live in the Trinity Alps in the Shasta Trinity National Forest. I've been a faithful Farmer's Insurance client for 50 years. This year, they dropped me like a hot potato. My only alternative was the overpriced, under-protected Calif, (un)Fair Plan. I contacted Zach Bay @ State Farm Insurance. Their team got me better coverage than I've ever had before with any insurance company. Thank You State Farm! You actually live up to your logo, "Like A Good Neighbor"."

Barbara Brown

January 26, 2023

5  out of  5 rating by Barbara Brown
"Jacob Cox was both professional and thorough. You have a great agent Zach! Look forward to a long relationship with State Farm."

Kate N Fam N

January 7, 2023

5  out of  5 rating by Kate N Fam N
"Helpful staff & the best service EVER! Zach is knowledgeable & listens to what I want. I have never felt so happy with an insurance office!!!"

Austin Fry

December 30, 2022

5  out of  5 rating by Austin Fry
"Lindsay M. is always my go to person for all my questions. She has been so helpful to me in every situation I’ve been through. So thankful for her expertise and willingness to hear me out. 5/5 stars"

Cyndie Holderbein

November 29, 2022

5  out of  5 rating by Cyndie Holderbein
"This agency has been a Godsend to me and my family. When we moved from our home and needed renters insurance, they were there for us. When we bought our new mobile home, they were there for us. When my in-laws needed to upgrade their homeowners insurance and other things...again, they were there for us. This is a fantastic team and they all work so fluid together. They are highly recommended!!!"

Kristen Lindner

November 1, 2022

5  out of  5 rating by Kristen Lindner
"Extremely informational and super nice!!!!!! I appreciate they’re honesty and willingness to work with me! I was having issues with my first car I ever bought and they were able to work with me to lower my monthly payment and give me some suggestions based on my situation with my vehicle!"

Jamison Winternitz

September 22, 2022

5  out of  5 rating by Jamison Winternitz
"Incredible helpful & patient. The service is very human to human."

nadina novenschi

August 24, 2022

5  out of  5 rating by nadina novenschi
"Great service, fast response, very professional and easy to communicate! Fast and great rates! Thank you so much Zach!"

Ryan Miller

August 4, 2022

5  out of  5 rating by Ryan Miller
"Jennifer was extremely professional and very helpful!"

Michael Jenkins

August 3, 2022

5  out of  5 rating by Michael Jenkins
"I’ve been with State Farm since I was 16. Still with them at 67."

Sarah Bogener

July 28, 2022

5  out of  5 rating by Sarah Bogener
"Zach and Lindsay are so friendly and helpful. I called today because I had misplaced an insurance card. Lindsay was able to email my insurance card within a minute. I have called before and was surprised that Zach was answering the phones himself. He said that everyone pitches in and he had given his staff the day off. I appreciate this team approach and feel like I am the only client every time I call. Sarah"

Sydney Domke

July 22, 2022

5  out of  5 rating by Sydney Domke
"I recently started leasing a 2022 Subaru and called to update my policy accordingly. Lindsay was able to help me get it all set up within an hour of me calling and I’m actually paying the same rate for my new vehicle as my older one! I shopped around just in case my rate would go up, but this was by far the most affordable for amazing coverage. Great customer service and experience."

Nana G.

July 20, 2022

5  out of  5 rating by Nana G.
"We have been with Zach for years and really appreciate his service. Recently, I had an accident and Zach talked me through the process of how to make the claim, what to expect, and even connected me with someone in the claims department before he let me go. The claims department did well, except that they had trouble actually getting the tow truck to come get my car (which was fortunately at my house and not on the side of the road somewhere). After two days and multiple calls to the claims department and roadside assistance, I called Zach's office back. As it was nearly closing time on a Friday, they could not get my car to the shop immediately, but first thing Monday morning, Lindsey took care of it. My car was in the shop by 10:30 AM. Thank you so much!"

Kim Kelley

July 13, 2022

5  out of  5 rating by Kim Kelley
"The staff and Zach Bay are always helpful and able to assist with my insurance questions and situations. As life changes so do insurance needs and I appreciate their flexibility and willingness to help. We’ve have claims that have been handled to our satisfaction and without worry. I highly recommend Zach and his staff at State Farm if you are looking for new coverage!"

morgan steele

July 13, 2022

5  out of  5 rating by morgan steele
"Zach and Lindsey have always been friendly, knowledgeable, and willing to help get things accomplished quickly. I also really love that they are willing to communicate via what ever method works best for you! Phone calls are great but in our busy lives, allowing for texting and emailing are really a great touch!"

Sommer Powers

July 12, 2022

5  out of  5 rating by Sommer Powers
"Needed to find more affordable home owners insurance due to my old company increasing rates because of fires in California. I got in touch with Jesse Hatcher at Zach Bay State Farm and am so glad I did. Wonderful customer service, he answered all my questions with grace and patience. Very competitive rates and a quick turnaround to get quotes make this a great choice! They now cover my auto and my home."