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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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BenBam

November 7, 2024

5  out of  5
rating by BenBam
"Good communication and very polite and professional"
We responded:
"Thank you for the wonderful review! "
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Mrsdee Wallace

October 23, 2024

5  out of  5
rating by Mrsdee Wallace
"Much appreciated my experience was awesome."
We responded:
"Thank you for the 5 stars! "
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Jennie Bauders

October 17, 2024

5  out of  5
rating by Jennie Bauders
"Very friendly company Zach runs a very professional service his Cstmr service dept is very knowledgeable. Their prices are much lower than anybody else around and they offer auto and life insurance as well and other bundles"
We responded:
"Thank you for the great review, Jennie! Glad we could offer you a good price on your auto and life insurance. "
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Jennifer Leeland

October 9, 2024

5  out of  5
rating by Jennifer Leeland
"I was forced to switch by All-State who dumped me on a cut rate company. Jacob offered me a great deal and easy sign up. So appreciated"
We responded:
"Thanks for the 5 stars, Jennifer! We are so lucky to have Jacob around. "
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Sherrilyn Baker

September 20, 2024

5  out of  5
rating by Sherrilyn Baker
"Like so many, I was forced to find auto coverage when my coverage of nearly 40 years decided to leave California. Zach Bay’s office was quick to respond to my query and offered a quote less than what I had been paying. Each time I call I receive a quick and helpful response. I highly recommend reaching out to this office."
We responded:
"Thank you so much for the kind words, Sherrilyn! We are so happy we were able to help you save money on your auto insurance. "
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Cindy Michl

September 18, 2024

5  out of  5
rating by Cindy Michl
"Extremely friendly employees! Always fast and easy!"
We responded:
"Thanks for the 5 stars, Cindy! We are glad to hear that you are happy with our services. "
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Tamira Azevedo

September 17, 2024

5  out of  5
rating by Tamira Azevedo
"So friendly and had all of the information I could have ever needed. He was very timely and helpful"
We responded:
"Thank you for the kind review, Tamira! We appreciate your business."
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Robin Jayne

September 1, 2024

5  out of  5
rating by Robin Jayne
"Great experience! He is so patient snd kind. And funny! He should be in the State Farm commercials! Thanks, Jake!"
We responded:
"Thank you for the 5 stars, Robin! "
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Linda Strole

August 7, 2024

5  out of  5
rating by Linda Strole
"Great customer service"
We responded:
"Thank you for your review, Linda! We are happy to hear that you are satisfied with our customer service. "
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Sommer Powers

July 31, 2024

5  out of  5
rating by Sommer Powers
"Needed to find more affordable home owners insurance due to my old company increasing rates because of fires in California. I got in touch with Jesse Hatcher at Zach Bay State Farm and am so glad I did. Wonderful customer service, he answered all my questions with grace and patience. Very competitive rates and a quick turnaround to get quotes make this a great choice! They now cover my auto and my home. 2024 - just purchased a new car and it took five minutes to delete my previous auto from my policy and add the new one! Great service and super knowledgeable people - thank you Jesse & Lindsay!"
We responded:
"I'm beyond glad that we could take care of your needs, Sommer! Jesse is an amazing team member, and we appreciate his grace and patience as well. Welcome to Zach Bay State Farm!"
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Duane Marlatt

July 29, 2024

5  out of  5
rating by Duane Marlatt
"Zach Bay State Farm is the only way to go. Hands down best in the land. I'd give them 10 stars if I could."
We responded:
"Thank you for the amazing review, Duane! We are so happy that you are satisfied with our service."
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Santina Anatra

July 29, 2024

5  out of  5
rating by Santina Anatra
"Lindsay was not only helpful, her personality made it a pleasurable call"
We responded:
"Thank you Santina! We are so happy to hear that you had a good experience with Lindsay. "
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shelley m

July 25, 2024

5  out of  5
rating by shelley m
"Zach and his staff are awesome! Very helpful and knowledgeable. Would highly recommend."
We responded:
"Thank you for your review, Shelley! We appreciate your business and loyalty to State Farm. "
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Jonathan P

July 20, 2024

5  out of  5
rating by Jonathan P
"I like dealing with the this office, they are kind and appear genuine. They took the time to find the best police for me and were very understanding what I was shopping around with other companies. They were not high pressure which resulted in me going with them even though I was a slightly cheaper premium elsewhere."
We responded:
"Thank you for the kind words, Jonathan! We greatly appreciate your business here at Zach Bay State Farm."
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michelle langlois

July 18, 2024

5  out of  5
rating by michelle langlois
"State Farm has always been very easy to deal with. They are there for you when you need them💜"
We responded:
"Thank your for your review, Michelle! We are always here when you need us. 😊"
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Kayla Summers

July 16, 2024

5  out of  5
rating by Kayla Summers
"Only have great things to say about our time with this agent and his staff. They’re so helpful, kind and willing to go the extra mile…They are always on top of things and get things handled in a promptly matter. Can’t go wrong choosing this team for your insurance needs"
We responded:
"Thank you for the wonderful review, Kayla! We are always happy to help with your insurance needs. "
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Rachael Mojarro

July 16, 2024

5  out of  5
rating by Rachael Mojarro
"I opened a claim, and right away I was so well taken care of. The claim took a bit longer than expected, however, Alex went above and beyond to handle my claim for me and get me back in my vehicle as quickly as possible. Thank you State Farm and specifically Alex for your help and amazing customer service."
We responded:
"Thank you for the 5 stars, Rachael! We are so glad that Alex was able to assist you with your claim, he is truly the best. "
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Erin Hall

July 10, 2024

5  out of  5
rating by Erin Hall
"This team is the best experience I’ve ever had with auto insurance. Lyndsey keeps in communication with me often. I highly recommend them."
We responded:
"Thank you for the 5 stars, Erin! We are always happy to help with your auto insurance needs. "
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Marlene Loper

July 10, 2024

5  out of  5
rating by Marlene Loper
"The very best insurance people and company in Northern CA. Thank you all for being there for our family."
We responded:
"Thank you for the review, Marlene! We are so happy we can be there for you and your family. "
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Claudia

July 10, 2024

5  out of  5
rating by Claudia
"Jacob at Zach Bays State Farm agency, is outstanding in his knowledge and delightful customer service! Thank you so much for easing my insurance dilemma with Allstate."
We responded:
"Thank you Claudia! So glad we could help you with your insurance dilemma. We are so lucky to have Jacob on our team! "
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Sharon Cloyd

July 9, 2024

5  out of  5
rating by Sharon Cloyd
"Very Nice Group of People at State farm very supportive in ones needs Thank You State Farm."
We responded:
"Thank you for the wonderful review, Sharon! We appreciate your business. "
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Audrey B

July 8, 2024

5  out of  5
rating by Audrey B
"Have been a State Farm customer since 2010. Through multiple moves and various states, I’ve always been thrilled with their customer service and informative help. When I was just starting out, they never made me feel naive or stupid. I always get my questions answered AND extra info I didn’t know I needed. Love my local Zach Bay office! They helped me navigate a move to California and understand state-specific policies. Sometimes the automatic claims phone number is frustrating, but the Zach Bay office has gone above and beyond a number of times to connect me directly to roadside services in an emergency and eliminate as much of the hassle as possible. Lindsay on the phone today walked me through a premium rate change (my fault lol) and helped me become better informed about my policy details. The in-person office experiences are also great: they’re professional, friendly, and efficient. Sometimes I think it’s weird to feel excited about insurance but I genuinely love interacting with State Farm. Thanks, Zach Bay folks!"
We responded:
"Thank you for your amazing review, Audrey! We are so happy we were able to assist you with your move to California and can continue to provide for your insurance needs. We greatly appreciate your business and loyalty to Zach Bay State Farm!"
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Roy Calhoon

July 8, 2024

5  out of  5
rating by Roy Calhoon
"Everyone is so nice, and always ready to help with any on my insurance needs."
We responded:
"Thank you for the kind words, Roy! We are always happy to help with your insurance needs. "
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Vicky Brink

July 3, 2024

5  out of  5
rating by Vicky Brink
"I really am greatfull for this branch's expertise... They are very helpful anytime I need something there on it and they're precise they help me get the lowest cost at anything that I get through them they're just a wonderful company in general there was more stars I'd give him more stars than the five"
We responded:
"Thank you for the kind words Vicky! We love being your insurance company. "
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Marilyn Warner

July 2, 2024

5  out of  5
rating by Marilyn Warner
"Thank you Zach Bay!!! I so appreciate the quality time and service you always provide for me!!"
We responded:
"Thank you for your review Marilyn! We greatly appreciate your business. "